![]() As a small business owner, you may be wondering why you get low conversion rates, poor customer satisfaction, and incur huge support spending. ![]() While having an online presence opens up opportunities to reel in new clients and improve customer service, it does not necessarily facilitate effective communication between buyer and seller. It also comes with a real-time dashboard and advanced analytics that makes it easy to gain insights into your support metrics.Ĭontrary to what some may believe, having a website is not enough when it comes to connecting to customers. The best live chat software for small business is Zendesk, a powerful customer support suite that comes equipped with multiple message channels, people segmentation, and ticket management.
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